At EziShop, we value your satisfaction and strive to ensure you are happy with every purchase. If for any reason you are not fully satisfied, we offer the following policy:

✅ Returns

• You may return eligible items within 7 days of delivery.
• Products must be unused, in original packaging, and with all accessories/manuals included.
• Returns are not accepted for items that show signs of damage, wear, or misuse.

💰 Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 5–7 business days.
• Shipping costs are non‑refundable. If you received free shipping, the actual shipping cost may be deducted from your refund.

🔄 Exchanges

• If you received a defective or incorrect item, we will gladly exchange it at no additional cost.
• Exchanges are subject to product availability.

🚫 Non‑Returnable Items

• Certain products such as software, downloadable items, and hygiene‑sensitive electronics (e.g., earphones) cannot be returned once opened.

📩 How to Initiate a Return

Option 1: To start a return, please contact our support team at support@ezishop.com with your order number and reason for return. We will provide instructions for shipping the item back.

Option 2: Use this link here to initiate the process.